Terms & Conditions

EVVA Checkout Seller Terms

Updated: 27th September 2026

INTRODUCTION

These Seller Terms govern the use of EVVA Checkout by approved Sellers. EVVA Checkout lets Sellers offer digital products and services for sale through shareable, EVVA-hosted checkout pages known as Checkout Links. By applying for, or selling through, EVVA Checkout, you agree to these Seller Terms.

These Seller Terms are the baseline terms for all Sellers. Company Name may enter into additional written agreements with individual Sellers; where an additional agreement conflicts with these Seller Terms, the additional agreement prevails for that Seller.

This Policy supplements the General Terms & Conditions and other applicable EVVA Policies. If there is any conflict between this Policy and the General Terms, the terms of this Policy shall prevail for sales made through EVVA Checkout.

All defined terms used herein shall have the meaning assigned in the General Terms & Conditions and the EVVA Checkout Buyer Terms, unless otherwise stated.

DEFINITIONS

“Checkout Link” means an EVVA-hosted checkout page through which a Seller offers a Product for purchase.

“Product” means the digital product, service, content, or subscription offered by a Seller through a Checkout Link.

“Seller” (or “you”) means the person or business approved by EVVA to offer Products through EVVA Checkout.

“Buyer” means the person purchasing a Product through a Checkout Link.

“Fee Schedule” means the fees applicable to your use of EVVA Checkout, as set out in Section 6.

“Financial Partners” means the banks, acquirers, card networks, payment service providers, and other financial institutions that Company Name works with to provide EVVA Checkout.

1. ROLES AND STRUCTURE

  1. EVVA Checkout is a platform on which Company Name acts as the Merchant of Record for every transaction. Company Name processes the Buyer’s payment, is the responsible party for the payment transaction, and handles payment-level disputes and chargebacks.
  2. Delivery of the Product is delegated to you as the Seller. You are the supplier of the Product and are solely responsible for its content, accuracy, legality, quality, fulfilment, and any claims made about it.
  3. You must not represent yourself as the merchant of record, payment processor, or payment facilitator for Checkout Link transactions, and you must not misrepresent your relationship with Company Name.
  4. You will be identified as the supplier of the Product on the checkout page and on the Buyer’s receipt. You must provide, and keep current, accurate business and contact details for this purpose.
  5. Where you host or deliver Products on your own website or another external environment, you must make clear to Buyers that payments are processed by Company Name as Merchant of Record, and direct Buyers to Company Name for payment, billing, refund, and dispute enquiries, including within any contact or support section of your site. EVVA may specify the form and placement of this disclosure.

2. ELIGIBILITY, ONBOARDING AND VERIFICATION

  1. Access to EVVA Checkout is by approval only. EVVA may accept or decline any application at its sole discretion, and approval may be limited to specific Products, categories, volumes, or markets.
  2. Before you can sell, and on an ongoing basis, you must complete identity and business verification (including know-your-customer and know-your-business checks) and provide any information EVVA reasonably requests, which may include proof of identity, proof of address, business registration documents, bank records or processing history, evidence of your rights to sell each Product, evidence that you own or control the websites and domains you sell from, details of the external websites and social media accounts you use to market your Products, and a copy of, or link to, your own customer-facing terms and policies where you have them.
  3. You must keep all onboarding information accurate and up to date, and notify EVVA promptly of any material change to your business, ownership, or Products.
  4. EVVA monitors Seller activity, transaction patterns, disputes, and complaints on a per-Seller basis, and may re-verify, restrict, or revoke approval at any time, including where required by our Financial Partners or applicable law. Material changes in your transaction profile (for example processing volume, average transaction value, product mix, or dispute rates) may trigger enhanced checks or re-verification.
  5. Tax information and reporting. Where required by applicable law, including EU Council Directive 2021/514 (DAC7), the UK digital platform reporting rules, and US information reporting requirements (including Form 1099-K), you must provide accurate tax information (including tax identification numbers) on request, and Company Name will report your identification details and transaction information to the relevant tax authorities. Failure to provide required tax information may result in withheld payouts or suspension.
  6. Product access for review. You must provide EVVA with access to each Product as sold, including any gated material (such as course content, members’ areas, digital downloads, or community spaces), so that we can verify that what is sold matches your stated business model and complies with our policies. You must maintain that access for as long as the Product is offered through EVVA Checkout, and we may re-review Products periodically. Withdrawing or obstructing this access is grounds for suspension of the affected Products or of your access to EVVA Checkout.

3. PRODUCT LISTINGS AND DISCLOSURES

  1. Every Product must be accurately and completely described on its Checkout Link, including:
    1. What the Buyer receives;
    2. The access period and duration of access;
    3. How the Product is delivered (for example, hosted course access, download, community access, or software licence); and
    4. For subscriptions, the billing amount and interval.
  2. You must not offer perpetual or “lifetime” access to any Product unless expressly approved by EVVA in writing.
  3. You must hold all rights, licences, and permissions necessary to sell each Product. Reselling products you do not have the right to distribute (including private label rights or master resell rights bundles) is prohibited.
  4. You must not make misleading claims about a Product, including guaranteed earnings, guaranteed results, or fabricated testimonials or reviews.
  5. Marketing of your Checkout Links off-platform must comply with applicable law and must not misrepresent Company Name’s role. EVVA may review your external websites and marketing channels (including the websites and social media accounts disclosed at onboarding) at intake and on an ongoing basis, and may require changes to any listing, checkout page, or marketing material to remain compliant with law, card network rules, or Financial Partner requirements.

4. PROHIBITED AND RESTRICTED PRODUCTS

  1. You may only sell Products permitted under the Prohibited & Restricted Products Policy. Restricted categories require prior written approval.
  2. EVVA may remove any Product, or decline any category, merchant, or transaction, at any time, including for legal, regulatory, reputational, or business reasons, or where a Financial Partner will not support it.

5. FULFILMENT AND BUYER SUPPORT

  1. You are responsible for delivering each Product as described, promptly and in full, and for maintaining access for the duration described at purchase.
  2. You must provide reasonable customer support to Buyers for Product-level issues, respond to Buyer enquiries in a timely manner, and cooperate promptly with EVVA where a Buyer escalates an issue to us. As Merchant of Record, Company Name may determine the outcome of an escalated Buyer issue in accordance with the EVVA Checkout Buyer Terms, and you must give effect to that outcome.
  3. You must retain and, on request, promptly provide EVVA with evidence of fulfilment for any transaction (for example, access logs, delivery confirmations, or usage records), including to support the defence of payment disputes.
  4. If you become unable to deliver a Product (including discontinuing it), you must notify EVVA promptly and stop selling it immediately.

6. FEES, PAYOUTS AND TAXES

6.1 Fee Schedule

  1. The Fee Schedule for EVVA Checkout is set out in the table below. Fees are charged as a percentage of the transaction amount:
Payment methodFee
Card, digital wallets, and all other payment methods9.7% of the transaction amount
  1. These rates are all-inclusive. There are no separate gateway, acquiring, international, currency-conversion, 3-D Secure, or fixed per-transaction fees, and no fee is charged to the Buyer at checkout.
  2. The applicable rate is determined by the payment method the Buyer uses for the transaction. Where a subscription renews on a different payment method, the rate for that method applies to the renewal.
  3. The Fee Schedule applies to one-off purchases, the first payment of a subscription, and every subscription renewal made through a Checkout Link.
  4. Company Name may agree different rates with an individual Seller in writing. A rate agreed specifically for EVVA Checkout prevails over the rates in the table above. Any other commission or platform fee applying to your EVVA account does not apply to EVVA Checkout sales.
  5. The Creator Earning Rate and Promotional Earning Rate provisions of the Creator Earnings & Payouts Policy do not apply to EVVA Checkout sales, which are governed by this Fee Schedule.
  6. Sales made through EVVA Checkout do not generate referral commission under the Creator Referral & Affiliate Policy. Affiliate commission may apply where an affiliate offer has been accepted, and is calculated on and deducted from your net proceeds after the fees in this Fee Schedule.

6.2 Changes to the Fee Schedule

  1. Company Name may update the Fee Schedule from time to time with at least 30 days’ notice to you. If you do not accept an updated Fee Schedule, you may stop offering Products through EVVA Checkout before the change takes effect. Continued use of EVVA Checkout after a fee change takes effect constitutes acceptance of the updated fees.

6.3 Payouts

  1. Fees are deducted from each transaction before the net amount is credited to your EVVA balance. Withdrawals are made in accordance with the payout provisions of the Creator Earnings & Payouts Policy.
  2. Funds credited to your balance become available to withdraw once the applicable Pending Period has passed. The standard Pending Period is seven (7) days from payment, as set out in the Creator Earnings & Payouts Policy.
  3. The Fee Schedule does not include amounts recoverable from you under Section 7 (refunds, chargebacks, and adjustments), or any fines, penalties, or costs imposed by a Financial Partner, card network, or regulator as a result of your activity. These are charged separately and in addition.

6.4 Taxes

  1. As Merchant of Record, Company Name calculates, collects, and remits applicable transaction taxes (such as VAT or sales tax) on Checkout Link sales. Where transaction tax applies, it is added to the Product price and charged to the Buyer, and does not reduce the amount payable to you.
  2. You remain solely responsible for your own income and business taxes on amounts paid to you.

7. REFUNDS, CHARGEBACKS AND ADJUSTMENTS

  1. Refunds for Checkout Link purchases are handled by Company Name in accordance with the EVVA Checkout Buyer Terms. You must not promise Buyers refund terms that conflict with the Buyer Terms.
  2. Refunds you request. You may request a refund on a transaction through your EVVA Checkout dashboard or the EVVA Checkout API. Requesting a refund is not the same as making one:
    1. EVVA reviews each request and may approve or decline it, including where the refund would conflict with these Seller Terms, the Buyer Terms, or a Financial Partner requirement;
    2. Where a request is approved, Company Name returns the amount to the payment method the Buyer used. A refund takes effect only once Company Name has processed it, and completion depends on the relevant payment provider returning the payment;
    3. You must not tell a Buyer that a refund has been made before Company Name has processed it; and
    4. Refunds you request are subject to the same recovery of amounts under paragraph 4 as any other refund.
  3. Company Name may issue a refund without a request from you, including where required by the Buyer Terms, by applicable law, or by a Financial Partner.
  4. Where a refund, chargeback, dispute, or other adjustment is applied to a transaction, Company Name may reclaim the corresponding amount (including associated costs) from your EVVA balance or from future sales. You agree that such amounts are a debt owed to Company Name and may be recovered without notice.
  5. EVVA tracks disputes and chargebacks for each Seller individually. If your dispute, chargeback, or refund rates are excessive, or your Products generate elevated complaints, EVVA may take any of the following actions:
    1. Require changes to your Products, listings, or marketing;
    2. Apply additional checkout controls or payment method restrictions;
    3. Impose a rolling reserve or delay payouts;
    4. Share relevant information with Financial Partners where required; and/or
    5. Suspend or terminate your access to EVVA Checkout.

8. PROHIBITED BILLING PRACTICES

  1. You must not, directly or indirectly:
    1. Split a transaction into multiple smaller transactions, or use nominal or artificial charges, to evade fraud controls, dispute-ratio thresholds, or transaction limits;
    2. Cause repeated authorisation retries beyond limits permitted by card network rules;
    3. Enrol Buyers in recurring billing without clear disclosure at checkout, or make cancellation materially harder than sign-up;
    4. Process transactions for products, sellers, or businesses other than your approved Products (including any form of transaction laundering); or
    5. Use EVVA Checkout to transfer funds to yourself or to persons you control other than through genuine sales of approved Products.

9. COMPLIANCE

  1. You must comply with all applicable laws and regulations in each market where you sell, including consumer protection, advertising, data protection, anti-money laundering, and sanctions laws.
  2. You must comply with applicable card network rules as they relate to your activity, and with any operational requirements Company Name notifies to you to maintain compliance with its Financial Partners.
  3. You must not sell to, or knowingly deal with, any person or entity subject to applicable sanctions, or operate from a sanctioned jurisdiction.
  4. Where you receive Buyer personal data (for example through receipts, webhooks, or integrations), you must handle it in accordance with applicable data protection law, use it only to deliver and support the Product, and not sell it or use it for unrelated marketing without a lawful basis.

10. SUSPENSION, TERMINATION AND WITHHELD FUNDS

  1. EVVA may suspend or terminate your access to EVVA Checkout at any time, with or without notice, where we reasonably believe you have breached these Seller Terms, the Prohibited & Restricted Products Policy, or any other applicable EVVA Policy, where required by law or a Financial Partner, or to protect Buyers, Company Name, or the integrity of the payment system.
  2. On suspension or termination, your Checkout Links are disabled. Company Name may withhold amounts in your balance for a period of up to 90 days, extendable to no more than 180 days where reasonably required, to investigate, cover open disputes, chargebacks, refunds, fines, or other liabilities, and to comply with the requirements of law or our Financial Partners. We will tell you the reason for, and expected duration of, any withholding unless the law or our Financial Partners prevent us from doing so.
  3. Obligations that by their nature survive termination (including those relating to fulfilment of already-sold Products, adjustments, indemnities, and data protection) continue after termination.

11. LIABILITY AND INDEMNITY

  1. You are solely responsible for your Products and your conduct as a Seller. You agree to indemnify Company Name against any claims, losses, fines, penalties, and costs (including from Buyers, rights holders, regulators, card networks, or Financial Partners) arising from your Products, your breach of these Seller Terms, or your violation of applicable law.
  2. The limitations of liability in General Terms – Section 14 apply to these Seller Terms.

Need Help?

If you have questions about any of our policies or need assistance:

Company Name reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.getsimplio.com, and significant changes will be communicated where required.